Legal notice | FenXtra Windows & Doors

1) LEGAL NOTICE

This website (the “Site”) is operated by:
13674100 Canada inc.
(doing business as: FenXtra Windows & Doors)

Address:
128 Av. Gatineau
Gatineau, Québec J8T 4J6
Canada

Phone: (613) 899-4855
Email: info@fenxtra-windows.com

Website: https://fenxtra-windows.com/

Design / Development:
Projet1047

Hosting:
The Site is hosted by a third-party service provider. Hosting details are available upon request.

Person in charge of the protection of personal information:
The person responsible for the protection of personal information is the person exercising the highest authority within 13674100 Canada inc. (the “Management”), or any person delegated for that purpose.

For any request relating to personal information, you may contact us at:
info@fenxtra-windows.com
(please include in the subject line: “Privacy / Personal Information”).

2) TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

Welcome to https://fenxtra-windows.com/ (the “Site”). By accessing, browsing or using the Site, you agree to be bound by these Terms of Use (the “Terms”).

If you do not agree with these Terms, please stop using the Site.

FenXtra Windows & Doors reserves the right to modify these Terms at any time, without notice. The “Last updated” date appears at the top of this page.

2.1. Purpose of the Site

The purpose of the Site is, among other things, to present FenXtra Windows & Doors, its products and services (including doors, windows and related services), and to enable users to contact us (e.g., information requests, quote requests, appointments).

2.2. Intellectual Property

Unless otherwise stated, all content on the Site (texts, photos, images, videos, trademarks, logos, designs, documents, layouts, graphic elements, databases and other materials) (the “Content”) is the property of 13674100 Canada inc. and/or is used with authorization. The Content is protected by applicable laws, including copyright and trademark laws.

You may not modify, reproduce, republish, transfer, send, transmit, publish, distribute, or create derivative works from the Content without our prior written authorization.

You may download, print and reproduce excerpts of the Content for your personal, non-commercial use, provided you keep all copyright and proprietary notices.

2.3. Use of the Site

You agree to use the Site in compliance with applicable laws and not to:

attempt to gain unauthorized access to systems, servers or accounts;
disrupt the Site’s operation (viruses, malicious code, overload, scanning, etc.);
extract, collect or use Site data through automated means (scraping) without authorization;
use the Site to transmit unlawful, defamatory, threatening content, or content that infringes the rights of others.

2.4. Disclaimer and Limitation of Liability

The Content is provided “as is” and “as available” for informational purposes only. While we make reasonable efforts to ensure accuracy, 13674100 Canada inc. does not guarantee the accuracy, completeness, reliability or timeliness of the Content.

To the fullest extent permitted by law, 13674100 Canada inc. shall not be liable for any damages (direct, indirect, incidental, consequential or otherwise) arising from or related to the use of the Site, the inability to use the Site, or the Content, including damages resulting from viruses or harmful components.

2.5. Quotes, Information Requests and Appointments

Any request submitted through the Site (form, email, phone, etc.) does not, by itself, create a contractual commitment. Any quote, recommendation, availability, price or timeline (if mentioned) is indicative only and may vary based on final project information (measurements, selections, options, product availability, applicable conditions, etc.). A contract, if any, must be confirmed by a written agreement.

2.6. Links to Third-Party Websites

The Site may contain links to third-party websites. We do not control these websites and assume no responsibility for their content, availability, practices or policies.

2.7. Indemnification

You agree to indemnify and hold harmless 13674100 Canada inc., its directors, officers, employees, agents and representatives from any claim, loss, damage, penalty, cost and expense (including reasonable legal fees) arising from your use of the Site or a breach of these Terms.

2.8. Governing Law

These Terms are governed by and construed in accordance with the laws in force in the Province of Québec and the laws of Canada applicable therein.

2.9. Contact Us

For any questions regarding these Terms of Use:
info@fenxtra-windows.com
(613) 899-4855

3) PRIVACY POLICY

At FenXtra Windows & Doors, protecting personal information is important to us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information.

3.1. Scope

This Privacy Policy applies to personal information collected, including:

through the Site (e.g., forms, contact requests, appointment requests);
when you communicate with us (email, phone, messages);
in connection with an information request, a quote, a service, an installation or follow-up.

3.2. Personal Information We May Collect

Depending on the circumstances, we may collect:

Contact details: first name, last name, email address, phone number;
Project information: project address, information you provide about your needs, preferences, photos or documents (if you choose to send them);
Technical data: IP address, device type, browser type, pages visited, interactions with the Site, and similar data, including through cookies and analytics tools.

3.3. How We Collect Personal Information

We collect personal information when:

you complete a form on the Site (e.g., quote request / call-back request / appointment request);
you contact us by email or phone;
you browse the Site (technical data and cookies, depending on your choices).

3.4. Why We Use Personal Information

We use personal information for purposes including:

responding to your requests (information, appointment, quote);
communicating with you about your project;
preparing and administering a quote, a customer file and/or services;
planning measurements, installation, delivery or service;
improving the Site, our services and the user experience;
meeting our legal and administrative obligations.

3.5. Consent

Where required, we collect, use and disclose personal information with your consent. You may withdraw your consent, subject to legal or contractual obligations. Certain information is necessary to process a request (e.g., to call you back or schedule a visit).

3.6. Disclosure to Third Parties

We may disclose personal information to service providers that assist us in operating our business, for example:

hosting and IT infrastructure services;
form, communications and operational management tools;
website performance analytics services (e.g., Google Analytics);
subcontractors/partners when necessary to perform a service (e.g., installation or delivery), where relevant.

We limit such disclosure to what is necessary and take reasonable measures to govern these providers’ access and use.

3.7. Google Analytics (Analytics Tools)

We use Google Analytics to analyze Site usage and improve performance (e.g., traffic statistics, pages visited, navigation paths). Google Analytics uses cookies and collects technical information (e.g., IP address and online identifiers), depending on the tool’s configuration and your choices.

You can generally limit the use of cookies by adjusting your browser settings and/or using any cookie preference tools displayed on the Site (where available).

3.8. reCAPTCHA

Certain Site forms may be protected by reCAPTCHA (Google) to reduce fraud and abuse. In this context, certain technical information may be collected by Google in accordance with its own policies.

3.9. Cookies

The Site uses cookies. Some cookies are required for the Site to function properly, while others are used for analytics and optimization (e.g., Google Analytics).

You can refuse or delete cookies through your browser settings. Please note that refusing certain cookies may affect some Site functionalities.

3.10. Transfers Outside Québec

Depending on the service providers used (including technology providers), certain personal information may be processed or hosted outside Québec (and possibly outside Canada). We take reasonable measures to govern such transfers in accordance with applicable requirements.

3.11. Retention and Destruction

We retain personal information only for as long as necessary for the purposes described in this policy and to meet legal obligations. Once no longer required, personal information is destroyed, deleted or anonymized, as appropriate.

3.12. Security Measures

We implement reasonable administrative, technical and physical safeguards to protect personal information against loss, theft, unauthorized access, unauthorized use or unauthorized disclosure.

3.13. Your Rights

Subject to applicable laws, you may:

request access to your personal information;
request correction of inaccurate, incomplete or ambiguous information;
withdraw your consent (where applicable);
file a complaint regarding our handling of personal information;
request, where applicable, that computerized personal information be provided in a structured, commonly used technological format.

3.14. Contact Us (Privacy)

For any questions, access/correction requests, or privacy-related complaints:
info@fenxtra-windows.com
(Subject: “Privacy / Personal Information”)
(613) 899-4855

4) POLICIES AND PRACTICES GOVERNING PERSONAL INFORMATION

FenXtra Windows & Doors has implemented practices to govern personal information throughout its lifecycle (collection, use, disclosure, retention and destruction).

Limited access: Only individuals who require the information to perform their duties have access to it.
Data minimization: We collect only the information necessary for identified purposes.
Retention: We retain information for the necessary period and then destroy, delete or anonymize it.
Service providers: When external providers process personal information on our behalf, we take reasonable measures to govern access and limit use to what is necessary.
Incidents: In the event of a privacy incident, we take reasonable measures to reduce the risk of harm and prevent recurrence, and we provide any required notices when applicable.

For any questions or complaints:
info@fenxtra-windows.com
(Subject: “Privacy / Personal Information”)